Frequently Asked Questions

We are happy to book as far out as you can! The average booking is 4-6 weeks out. Contract and payment is due then. If we are shipping kits, we need those addresses three weeks in advance. We cannot guarantee anything under that timeframe, but we will absolutely try!

We will need your date, time, activity and group size to put into a proposal or contract/invoice to book. Our Event Experience team will reach out closer to the event date with specifics and customizations.

Our contracts and invoices are emailed via digital link. You can pay by ACH, echeck, or credit card with a processing fee.

In-person event headcount is due two weeks prior to the event date, while virtual events are on week out.

Final payment is due 30 days from the event. If you pay a deposit and it’s within 30 days, the final balance is due when the final headcount is submitted. All events are paid in advance due to staffing and planning purposes.

Of course! We would simply provide a per person price and invoice prior to the event.

You can upgrade within the first two months of your package.

You choose dates 4-6 weeks prior to the event to receive preferred dates and times.

We will do our best to accommodate! As long as we have enough notice, we will not charge an extra fee.

You can select a payment plan to pay up front or deposit and balance due two months in advance of the event date.

We have packages that ship for employee awards, life events, anniversaries, etc.  Ask us!

Of course! You should include them in the kickoff as we’ll be gathering your logo etc.

It depends on the event. In some instances, as long as we know in advance that numbers have dropped, we can move those funds to a future event.